Policies & Procedures

When To Arrive
Please plan to arrive 10 minutes prior to your reservation to allow time for checking in, using the restroom, filling out medical history forms and getting settled.

Late Arrival Policy
In order to remain on schedule for all our clients, we may shorten your service time if you are late for your appointment. The regular service price will apply.

SALON- Only the client receiving a hair service is allowed in the shampoo room, at the styling stations and in the color processing area. Exception: clients with a disability.

For Your Protection
We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories.

Nail services– We only use our implements, polish and products. For your safety we cannot use your personal tools. We can only guarantee that our implements are thoroughly cleaned and disinfected. We also cannot guarantee the longevity and quality of polish other than our own.

Communicating Your Suggestions And/Or Preferences
We welcome your constructive feedbackIt is our goal to exceed your expectations.

Cell Phones
We want RedX to be a tranquil and stress-reducing experience for all. We request that you turn your cell phones to vibrate or silent and only conduct a conversation in the foyer or outside.

Gratuities
Only Day of Beauty Packages include gratuity.

Cancellations
Please provide at least 24 hours notice if you need to reschedule or cancel an appointment. This gives us ample time to schedule another client. Please provide 72 hours notice for group cancellations.

No Shows
Clients who fail to show for appointments may be asked to pre-pay for future services. First time, no show clients will be asked to reserve their future appointment with a credit card.

Alcohol
No alcohol is allowed at RedX under any circumstances. We do not have a liquor license.

Food and Beverage
We are happy to provide complimentary beverages and cookies. Sandwiches, meals, etc are not permitted in spa areas (waxing rooms, manicure and pedicure rooms and treatment rooms)

Forms Of Payment Accepted
We are happy to accept Mastercard, Visa, American Express, Debit Cards, Cash and Gift Certificates. We do not accept personal checks or Discover card.

Product Returns Or Exchanges
All product returns must be within 30 days.  A store credit will be issued for opened products and a full refund will be issued for unopened products.
*products are not returnable.*

Children
Children under 8 years old, who are not receiving a service, must be supervised by an adult not receving a service and remain on the porch or retail area. Children under 8 are not allowed in spa areas at any time.

Children under 18 years old are considered a minor. A parent or guardian must be present IN THE TREATMENT ROOM (but not receiving a service) for the duration of the service and must sign a consent form for the minor to receive the service. Excludes facials, nail services, face waxing, makeup applications and hair services.

Facial: 12+
Massage: 12+
Nails: 8+
Waxing: 12+
Body treatments: 12+
This Is A Professional Establishment
If a service provider feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately.

All Prices are Subject to Change.